❓ When is this article relevant?
This article is relevant to you if:
the ticket machine was out of order
payment with coins was not possible
a QR code or digital system did not work
you suspect a technical problem
⚙️ Basics
In parking areas requiring a ticket or registration, proper payment or registration is mandatory.
It is decisive whether a reasonable option for payment or registration was available at the location.
💳 Alternative Payment Options
If a ticket machine, for example for coin payment, is out of order, a payment obligation may still exist if:
a digital payment option was available
card payment was possible
an app or QR code payment was provided
The failure of a single payment method does not automatically waive the payment obligation, provided another reasonable payment option was available.
🔎 Claiming a Technical Problem
If you wish to claim a technical problem, we require:
reference number
license plate
exact time
precise description of the problem
If available, the following can additionally be submitted:
photos of the out-of-order machine
screenshots of error messages
other verifiable evidence
Vague or unsubstantiated information cannot be considered.
📌 Assessment
The review is based on:
the recorded system data
the site configuration
the available payment methods at the relevant time
It is decisive whether a reasonable payment or registration would have been possible.
⏳ Important Note
Claiming a technical problem does not automatically suspend the ongoing procedure.
The payment deadlines stated in the letter remain decisive.