❓ When is this article relevant?
This article is relevant to you if:
You do not agree with the claim
You believe there is an error
You want to clarify the matter
📌 Basics
A claim arises based on recorded and documented data.
The following are decisive:
Time
Registration number
Location
Applicable terms of use
If you believe the matter should be assessed differently, you can submit a statement.
📝 What information is required?
For a review, we need:
Reference number
Registration number
A clear description of your concern
The more precise your information is, the faster a review can take place.
📎 Submit documents
If available, you can additionally:
Payment receipts
Vouchers
Other relevant documents
submit.
🔎 How is the review conducted?
Your information will be cross-checked with the recorded data.
The current status of the procedure is decisive.
⏳ Important note on deadlines
Submitting a statement does not automatically suspend the ongoing procedure.
The payment deadlines stated in the letter remain binding.
📌 What does this mean concretely?
As long as the case is in the ongoing procedure, you can:
Submit a statement
Submit additional documents
Regardless, the specified deadlines apply.