❓ When is this article relevant?
This article is relevant to you if:
You believe you have paid for the refuelling
You have paid in the shop
You assume there is a misunderstanding
⛽ Basics
When purchasing fuel, an immediate payment obligation arises.
A refuelling is considered open if, upon comparison between:
fuel data
cash register data
no fully assignable payment can be identified.
🛒 Common cause: purchase paid, fuel not
In practice, it sometimes happens that a purchase in the shop was paid for, but the fuel was not.
In such cases, the receipt shows:
a paid amount
that is less than the fuel amount
If the amount paid is less than the fuel dispensed, usually only the goods in the shop were paid for, but not the refuelling.
The decisive comparison is between:
fuel quantity dispensed
effectively recorded payment amount
🔎 Other possible causes
Discrepancies can arise, for example, if:
an incorrect fuel pump was specified
the licence plate was not recorded correctly
the payment was assigned to another transaction
there were technical uncertainties
🧾 Submit proof of payment
If you believe that the refuelling was fully paid for, please submit proof of payment including:
date of payment
amount
fuel pump identification (if known)
licence plate
The more precise the information, the faster the review can be carried out.
⏳ Important note
Submitting a statement does not automatically suspend the ongoing procedure.
The payment deadlines stated in the letter remain decisive.
📌 The payment status is decisive
What matters is whether the fuel dispensed has been fully paid for and correctly assigned.
The review is carried out based on the available data.