💳 When is this article relevant?
This article is relevant for you if:
You have already paid the requested amount
You have received a reminder despite payment
You want to submit proof of payment to us
🔄 Reminder despite payment – what does this mean?
In some cases, it can happen that:
the payment
and a reminder
overlap in time.
This can happen if:
the payment was made shortly before the deadline
the payment has not yet been posted
the reminder was already triggered automatically
🔎 Where can you see the current status?
In the online portal, you can at any time:
view the current payment status
check whether a payment has already been posted
distinguish between open or settled claims
The status shown in the portal is decisive.
📄 What information is required?
For verification, we need:
Reference number
Licence plate number
Without this information, allocation is not possible.
🧾 What information must the proof of payment contain?
If the payment is not yet visible in the portal, please submit proof with the following information:
| Required information | Meaning |
|---|---|
| 📅 Payment date | When the payment was made |
| 💰 Amount | Amount of the payment |
| 🔢 Reference information | Allocation to the claim |
| 🏦 Account details (if visible) | Identification of the payment |
Incomplete proofs cannot be conclusively checked.
📤 How do you submit the proof of payment?
You can submit the proof digitally via:
the online portal
the chat
email
Please always provide the reference number and licence plate number.
📌 What happens after submission?
The submitted proof of payment will be checked and matched with the recorded data.
The current status of the procedure is decisive.
⚠️ Important
As long as the case is in the ongoing procedure, proof of payment can be submitted.
The data stated in the letter are decisive.