At beppo, we understand that receiving an invoice for a parking or refuelling incident can cause frustration and uncertainty. With a commitment to fairness and transparency, we want to clearly explain the reasons behind our invoices and provide insight into our process. Your questions and concerns are important – this is how beppo ensures a respectful and efficient solution for all parties involved.
Why have I received a beppo invoice?
Invoices are sent when a violation, such as unauthorized parking or forgotten fuel payment, is reported via the beppo platform. Each invoice is based on verified evidence and clear contractual agreements between property owners, operators, and beppo. Our processes are designed to avoid misunderstandings and support transparent customer service.
Access to evidence and understanding your case
- Evidence photos are available in your country portal:
- Switzerland: www.portal.mybeppo.ch
- Germany: www.portal.mybeppo.de
- Austria: www.portal.mybeppo.at
- Use your reference number and the vehicle registration number (without spaces or dashes) to log in and view all documentation.
Understanding processing fees for unpaid fuel
If fuel at a partner station was not paid for, a fee is charged. This fee covers the additional costs and effort for case management, communication, and administrative follow-up. beppo’s role is to mediate and support a solution, ensuring that all steps are justified and clearly documented.
How to pay your invoice or file an objection
- Log in to the relevant beppo portal using your reference number and vehicle registration number.
- Review all available evidence and payment details.
- Pay securely online or submit an objection directly through the portal if you believe the invoice is unjustified.
Conclusion: Our transparent approach
beppo is committed to supporting all parties respectfully and transparently. If you receive an invoice, it is based on clear, verifiable documentation and fair processing. If you have questions, please contact the relevant portal, where our team is ready to assist you with fairness and professionalism every step of the way.