Do you have questions about your case, want to view evidence, or get in touch with us directly?
Here you will learn step by step how to reach us the fastest and which information is already available to you in our online portal.
🌐 1. Portal Access – Your First Step to Resolution
We recommend that you first visit our online portal:
🔗 www.portal.mybeppo.ch (alternatively .de or .at)
There you will find all relevant information about your case – transparent, digital, and accessible at any time.
📋 For login you need:
Your reference number (found on the ticket or invoice)
Your vehicle registration number (enter without spaces or hyphens)
💡 Tip:
All blue marked fields in the portal are clickable – they lead you directly to further details and legal information about your case.
🧾 2. Information You Will Find in the Portal
Our portal offers you a complete overview of your case – from evidence to legal bases to payment options.
⚖️ Legal Basis
In this section, you will find all legally relevant information concerning your case.
This includes:
statutory foundations (e.g., possession protection, ZPO, contractual penalty)
legal regulations for issuing the ticket or invoice
These details help you better understand the legal background of your case.
📸 Evidence Photos
Here you will find all photographic evidence taken in connection with your case.
These images serve as objective documentation and help you review the facts transparently.
💡 Tip:
You can view the photos directly in the portal to better understand the on-site situation and reason for issuance.
💰 3. Invoices and Payment
We offer you various payment options to make the process as easy as possible:
💳 Online Payment
Click the "Pay Online" button in the portal to settle your invoice securely and conveniently with your preferred payment method.
🌍 Bank Transfer (Domestic or International)
If you do not want to pay online, select "Bank Transfer" in the portal to view our account details including IBAN and BIC.
This way you can process the payment traditionally through your bank.
🧾 Download Invoice
If you need a copy of your invoice, you can easily download it as a PDF file in the portal to save or print.
⚠️ Important Note:
Once your case is closed or paid, there is no longer access to the portal.
Therefore, no payment receipt or invoice document can be downloaded afterwards.
We therefore recommend saving or printing the invoice before payment.
📬 Order Invoice by Post (only for parking violations)
If you want to receive an invoice with your name by post, you can also order this in the portal.
Please note:
The payment deadline is not extended by this.
That means the amount remains payable by the original due date – late delivery may incur additional costs.
💻 4. If Portal Access Does Not Work
If access to the portal does not work or you prefer a different communication method, we are of course also available to you directly.
💬 Chat Function
Click on the help button at the bottom right on our website.
There our chat window opens, through which you can:
write directly to our support team
or leave a message with your email address if no staff member is immediately available
We will get back to you as soon as possible.
💡 Tip:
Many frequently asked questions and answers can also be found directly in our Help Center:
🔗 www.helpcenter.mybeppo.ch
📧 5. Contact by Email
If you want to contact us directly by email (e.g., for portal problems or incorrect assignment), please send us:
Your reference number
Your vehicle registration number
and – if available – a screenshot or PDF of the relevant invoice
Switzerland: services@mybeppo.ch
Germany: services@mybeppo.de
Austria: services@mybeppo.at
💡 Tip:
This way we can immediately assign your request and process your concern faster.
📞 6. Contact by Phone
Please note:
We are not reachable by phone.
To ensure that your concern is handled quickly and correctly, we offer you several digital contact options that allow for much more efficient processing.
Through these channels, you ensure that your concern is forwarded directly to the responsible team and that all relevant information is automatically recorded.
📍 Why no telephone support?
Since many cases involve legal or document-based information, your concern can be best clarified in writing.
This way we can carefully review every request and avoid misunderstandings.
We thank you for your understanding – and guarantee that you receive quick and reliable support through our digital channels.
🧭 Overview: Your Contact Options
| Contact Method | Description | Recommendation |
|---|---|---|
| 🌐 Online Portal | All information, evidence, legal bases, and payment options | Recommended first point of contact |
| 💬 Chat | Direct contact via our website | Ideal for portal issues or questions |
| Written contact with evidence | For clarifications or incorrect information | |
| 📬 Invoice by Post | Order invoice by letter | Only if explicitly desired |
| 📞 Phone | No telephone support | Please use our digital channels |
💡 Summary
Before contacting us, we recommend that you view your case in the online portal.
There you will find all evidence, legal information, and payment options in one place.
If you still need support, you can reach us directly via chat or by email – please always have your reference number and your registration number ready.
This way we can process your concern quickly, correctly, and transparently.