🤝 Our Commitment
We aim to handle concerns fairly, respectfully, and transparently.
Our communication is based on:
- Objectivity
- Transparency
- Respect
🔎 What Does "Fair" Mean in Practice?
Fair means to us:
- Cases are assessed based on the available data and evidence
- Rules and conditions are applied consistently
- Objections are reviewed if they are specific and understandable
The conditions applicable at the location and the documented data are decisive.
🧾 What Does "Respectful" Mean in Practice?
Respectful means:
- we handle every request carefully
- we communicate clearly and understandably
- we also expect a respectful tone in return
📌 Important Note
Contact or response does not automatically suspend the ongoing procedure.
The deadlines stated in the letter remain binding.
📝 Summary
Our goal is a clear, fair, and respectful handling – based on transparent information and the applicable conditions.