⛽ Background
If a refuelling transaction is not properly paid or a payment cannot be assigned, additional effort is required to clarify and process the case.
In this context, processing fees may be incurred.
💼 What Do Processing Fees Cover?
Processing fees arise from administrative efforts, for example:
- 🔎 Reconciliation of refuelling and cash register data
- 🗂 Case processing and documentation
- 🧾 Invoicing and dispatch
- 📬 Reminder processes (depending on the stage of the procedure)
- 🧑💼 Communication and assignment of evidence
This is not a government penalty but a claim item within the scope of processing.
📌 When Are Processing Fees Typically Charged?
Processing fees may be charged particularly when:
- no payment has been recorded
- a payment cannot be clearly assigned (e.g. wrong fuel pump)
- only a purchase was paid for, but not the fuel
- the case must be processed through several procedural steps
The information in the respective letter is decisive.
🔎 Where Can You See the Details?
In the online portal, you will find:
- the current status
- the composition of the outstanding amount
- available evidence (if any)
- payment options
To access it, you need:
- reference number
- registration number
📝 Summary
Processing fees may be charged if a refuelling transaction is not paid or cannot be correctly assigned, resulting in additional administrative effort.