Do you have questions about your case, want to view evidence, or contact us directly?
Here you will find step-by-step instructions on how to quickly access the relevant information.
🌐 1. Online Portal – Information About Your Case
We recommend using our online portal first:
🔗 www.portal.mybeppo.ch (alternatively .de or .at)
There you will find:
Evidence photos
Legal basis
Payment status
Payment options
Download invoice as PDF
🔑 Login Details
You will need the following to access:
Your reference number
Your vehicle registration number (without spaces or hyphens)
⚠️ Please save any required documents before making a payment, as access to the portal will no longer be available after completion.
📝 2. Submit a Request (Recommended Contact Method)
For written matters, please use the
“Submit a Request” function at the top right of our Help Centre:
🔗 www.helpcenter.mybeppo.ch
(corresponding .de or .at)
This form will capture your request in a structured way and assign it directly to the responsible team.
Please always provide:
Reference number
Vehicle registration number
The more complete your information, the faster your matter can be processed.
💬 3. Chat
You will find the chat function at the bottom right of the online portal.
There you can:
chat directly with our support team
leave a message if no staff member is available
📧 4. Contact by Email
If submitting via the form is not possible, you can also contact us by email.
Please send:
Reference number
Vehicle registration number
any relevant documents, if applicable
Switzerland: services@mybeppo.ch
Germany: services@mybeppo.de
Austria: services@mybeppo.at
📬 Invoice by Post (only for Parking Violations)
If desired, you can order an invoice by post in the portal.
The payment deadline is not extended as a result.
📞 Telephone Contact
Telephone availability is not provided.
Processing is done exclusively in writing to ensure correct documentation and allocation.
🧭 Overview
| Contact Method | Description | Recommendation |
|---|---|---|
| 🌐 Online Portal | Case overview, evidence, payment | First point of contact |
| 📝 Submit a Request | Structured written request | Recommended contact method |
| 💬 Chat | Direct written communication | For follow-up questions |
| Alternative written contact | If form is not possible | |
| 📞 Telephone | Not provided | Please use digital channels |
💡 Summary
Please check your case first in the online portal.
For written matters, preferably use the “Submit a Request” function in the Help Centre.
This way your request can be processed efficiently and correctly.