Claim Process – Payment Deadlines and Further Steps

🧾 1. Invoicing

After identifying a violation or an unpaid refuelling, an invoice is issued.

This includes:

• Reference number

• License plate

• Amount claimed

• Payment deadline

📌 The payment date stated in the letter is decisive.

⏳ 2. Payment Deadline – 14 Days

From the delivery of the invoice, a payment deadline of:

14 days

Within this period, the following can occur:

• 💳 payment can be made

• 📄 proof of payment can be submitted

• ✉ a statement can be submitted

📩 3. First Reminder – 7 Days

If no payment is made within the original deadline, a reminder is sent.

This contains:

• an updated amount

• a new payment deadline of 7 days

The updated amount may include additional costs incurred in connection with the previous procedure.

📬 4. Final Reminder – a further 7 Days

After the first reminder period expires, a final reminder is issued with:

• an updated amount

• a further payment deadline of 7 days

The updated amount may include additional costs incurred in connection with the previous procedure.

⚖️ 5. Forwarding to the Competent Authorities

After the final reminder period expires, the case is automatically forwarded to the competent authorities.

The forwarding is carried out according to the respective procedure.

🔎 Important Notes

• Not every case necessarily goes through all the steps described.

• The information in the respective letter is decisive.

• The procedure is based on the current status.

📌 Overview of Deadlines