Why a claim arises in connection with an unpaid refuelling

⛽ beppo acts on mandate

beppo acts on behalf of owners or authorised users of petrol stations.

They are entitled to ensure payment for fuel supplied and to claim outstanding amounts.

beppo takes on:

• 🗂 Administrative processing

• 💼 Debt management

💳 Payment obligation when refuelling

A payment obligation arises immediately upon the supply of fuel.

A refuelling transaction is considered unpaid if:

• no payment has been made

• payment could not be assigned

• a reconciliation between refuelling and cash register data shows no payment

🔎 Basis of the claim

The determination is made by:

• reconciliation of refuelling and cash register data

• technical systems

• documented controls

The following are decisive:

The claim is based on these recorded and documented data.

❓ Common assumptions

• “I paid in the shop.”

• “I intended to pay later.”

• “There was a misunderstanding.”

What matters is whether the fuel supplied was properly paid for.

If payment has been made, proof of payment can be submitted.

🔎 Access to your case

In the online portal you can:

• view the recorded data

• submit information or documents

The following are required:

• Reference number

• Licence plate

📌 Further procedure

The further procedure depends on the status of the process and the data stated in the letter.